Last updated: 11/2025
This Shipping Policy explains how orders are processed and delivered from alixgindre.com.
1. Processing Time
All orders are processed within 2 to 4 business days.
Original artworks may require additional preparation time.
You will receive a shipping confirmation email once your order has been dispatched.
We do not ship on weekends or public holidays.
2. Shipping Locations & Fulfillment Centers
We ship worldwide, and orders are fulfilled based on the customer’s location to ensure faster delivery:
United States & Canada → shipped from our US fulfillment partner
European Union → shipped from our Netherlands fulfillment center
United Kingdom → shipped from our UK-compatible fulfillment location
Rest of the world → shipped from the closest available partner
If your country is not available at checkout, please contact us.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
your delivery address
the product type
size/weight
selected shipping method
All prices are clearly displayed before payment.
4. Estimated Delivery Times
Delivery times vary depending on destination and carrier.
Approximate delivery times after processing:
United States:
3 to 7 business days
Canada:
4 to 8 business days
European Union:
3 to 7 business days
United Kingdom:
3 to 7 business days
Rest of the world:
7 to 20 business days
(Depending on location and customs)
Please note these are estimates — actual delivery may vary due to carrier or customs delays.
5. Customs, Duties & Taxes
International orders may be subject to import taxes, duties, or customs fees.
These charges are the buyer’s responsibility.
We are not responsible for customs processing delays.
6. Lost or Damaged Packages
If your order arrives damaged or does not arrive:
Email us at info@alixgindre.com
within 7 days of delivery.
Please include:
your order number
photos of the damage (if applicable)
any relevant details
We will help resolve the issue with the carrier.
7. Incorrect or Insufficient Addresses
We are not responsible for failed deliveries due to incorrect or incomplete addresses entered at checkout.
If a package is returned to us, reshipping fees may apply.
8. Contact
For any questions related to shipping, contact us at:
📧 info@alixgindre.com